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121 & Classes Terms and Conditions

TERMS AND CONDITIONS FOR CLASSES & 1-2-1 TRAINING

You (herein referred to as You/Client) and Carrie Morgan (herein referred to as ‘Trainer’).

PAYMENTS, REFUNDS AND CANCELLATIONS:
To confirm your scheduled booking of a training session, payment must be made in full when booking the session.

If for any reason we need to cancel or reschedule your session, we will aim to provide you with a minimum of 24 hours notice.

If you need to cancel or reschedule a 121, we kindly request that you inform us no later than 48 hours before your scheduled appointment. Failure to do so will result in full payment for the session.

If classes need to be cancelled due to extreme weather (hot/cold/wet) your session will be rescheduled. We will aim to give you advanced prior notice, but please ensure your contact details are up to date.

If you cancel a group class part-way through the block of sessions, we will try to accommodate you moving to another session, but we will not offer refunds.

Please note, we do not offer refunds, but exceptions may be made at our discretion. Thank you for your cooperation and understanding.

TRAINING PACKAGES:
All training packages must be completed within a six-month period. Any unused sessions after this time will expire. However, we understand that exceptional circumstances may arise, and we may be able to offer a refund or reschedule these sessions upon request. If you have any concerns or questions regarding your training package, please do not hesitate to reach out to us. We are always here to help and ensure your satisfaction.

1-2-1 & GROUP CLASSES:
We kindly ask you to report any accidents or injuries that may occur during your training sessions to your trainer right away. You and your dog’s safety is of utmost importance, and as an owner, it is your duty to ensure that your dog behaves in a manner that does not pose a threat to other animals or people.

CHILDREN:
We welcome children to attend our training sessions for general classes (but children are not permitted at any dog reactive classes) as long as they are accompanied by a responsible adult. It is important to note that we cannot take responsibility for the safety of children during the sessions. We kindly ask that supervising adults ensure that the children are safe at all times. Young people under the age of 16 must be accompanied by an adult.

WELFARE:
It is important to ensure that your dog is suitably protected from the potential risk of disease, as well as being appropriately treated for internal and external parasites. While we cannot guarantee that there is absolutely no risk of disease at any venue or when in contact with other dogs or materials, it is the owners/handler’s responsibility to take appropriate measures to protect their dog. Please note that we do not accept responsibility for any potential or actual exposure of dogs to disease.

Please advise us in advance of your session if your dog has been in contact with another dog infected by a contagious disease or if they appear to be unwell (eg. vomiting, diarrhoea, coughing, etc).

If your dog has any known allergies or intolerances to certain foods or has any other special dietary needs, it is your responsibility to bring this to the attention of the trainer prior to the start of your session.

PRIVACY:
Please be aware that photographs may be taken during training sessions. These photos may be used by Welly and Tails for use on social media. If you do not want photographs of you and/or your dog to be used or shared, please inform us. Additionally, any feedback you provide, whether verbal or written (such as through email or feedback forms), may be used for marketing purposes. Please note that your name will be used for identification purposes.

For 121 training, we will ask you first before sharing anything on social media.

121 TRAINING & BEHAVIOUR
I understand that the Trainer will work directly with me and my dog to impart contemporary animal behaviour knowledge that best fits our needs, and that successful companion dog programs depend on a combination of learned skills on the part of the dog and owner. Behavior is not static; an animal will not continue to perform even trained behaviors without ongoing practice. Especially in cases involving any type of aggression, although behavior may be modified, the dog is never considered “cured”. A dog’s behavior is ultimately the owner’s responsibility.

The trainer will make every reasonable effort to help us attain goals but makes no guarantees of performance on the part of the Client or dog as a result of providing professional animal behaviour consultations.


The Client acknowledges that training/behavior modification may be an activity in which damage or injury to dog(s) and/or persons may occur. Client will assume full financial/moral responsibility for the actions of their dog(s). Client further acknowledges that dog(s) may be exposed to a variety of environmental conditions which include, but are not limited to, vehicular travel, interaction with people and other animals, exposure to adverse weather, and exposure to areas with crowds and all types of traffic.


I/We Client agree that I, my/our heirs, assignees and legal representatives will not make claim against, sue, or attach the property of the Trainer, his/her family, acquaintances, or any other person acting on his/her behalf (herein referred to as “Agents”), for injury or damage to or by dog(s) resulting from action or negligence, however caused, by the Trainer or Agents. I/We Client forever release the Trainer and/or Agents from any and all liability and demands which I/
We Client, and my/our heirs, assignees and legal representatives may have or may hereafter have for injury or damage to or by dog(s), and assume all risks thereof.


This Contract for Training Services supersedes all other agreements, written or oral, previously made between Client and Trainer.

DISCLAIMER:

Please be advised that while we make every effort to ensure the safety of our clients and their dogs during training sessions, participating in activities with dogs, children, and adults inherently carries a risk of injury.

By booking with us, you agree to assume full responsibility for any risks, injuries, or damages that may occur as a result of attending our training sessions

You also agree to make any person who accompanies you to the session(s), or takes your place, aware that they are also there at their own risk.

You understand and accept that your dog (and its behaviour) remains entirely your responsibility at all times, whether or not in the presence of the trainer/ behaviourist.

Thank you for taking the time to read our Terms & Conditions, we look forward to working with you.

GENERAL DOG PARK RULES & TERMS

Dog mess

Everyone must pick up their own dog’s mess so please keep a close eye on your dogs at all times. Anyone found not picking up their dog’s waste will not be permitted to book the field again in order to keep the field a welcoming and nice space for all users. We regularly check the field for dog mess.


Bookings

When you arrive at the park, please keep your dogs in your car until the previous person has left the field and put their dogs safely in their car.
You must keep your dogs on lead until you enter the secure dog field – do not let dogs out into the car park to run around as other users of the field may have reactive dogs who do not want any other dogs approaching them.
Do not enter the dog field if another user is in there.
Bookings last for 50 minutes and you must leave the field on time and have your dogs back in your car before the next booking which arrives ten minutes later. Please keep your dogs in your car while the next person arrives if they arrive before you leave.
Do not share your passcode with anyone else. If you book a session for you and your friends, it’s your responsibility to make sure they have all read all the terms and rules prior to using the dog field.
Dogs must never be left alone in the field.
For every 4 dogs, there must be one adult present – this is to ensure all dogs can be managed safely and any dog waste is promptly picked up.
When entering and leaving the dog field, the door to the field MUST be shut securely. Do not leave the door open for the next user.


Health
Dogs must be up to date with their vaccinations and regularly treated for flea, tick and worms to prevent spreading any diseases to other users.
If your dog has been unwell in the previous 48 hours, then please do not bring them to the dog field so that any illnesses are not passed on to other users.


Play Equipment
Use of the agility and play equipment is strictly for dogs only – please do not climb on the equipment or let children play on it.
Use of the dog play equipment is at the owner’s discretion.
Do not pick up the dogs and put them on the equipment, and don’t use the equipment if it is slippy or wet.
Before using the dog play equipment, you should visit your vet to check your dog is strong and healthy enough.


Liability
Owners use the field and the play equipment at their own risk. Welly and Tails accepts no responsibility or liability for the injury or death of any person or dog using the field and play equipment. Dog owners must assess themselves whether their dog is healthy and fit enough to use the equipment and should never force a dog to use the equipment.
We do not accept any responsibility for damage to any property and your car is parked in the car park at your own risk.


General
Please do not put any other rubbish or waste in our bins – please take all litter home with you. The bins provided are for dog waste only (it costs us alot to remove dog waste so any extra rubbish is very expensive).
Please do not groom your dogs onsite.
Please do not smoke or drink alcohol onsite.
Do not leave toys, treats or food in the field.
Do not let dogs dig in the main field – there is a sandpit for digging. If you find your dog digging, please refill the hole but do refrain from letting your dog dig in the field as it can be a hazard, and inform us of any holes you find.
There are livestock in surrounding fields – but there are double stock fences between the dog park and livestock so your dogs can’t ever get ‘nose to nose’ with livestock, but they will be visible from the dog park.
The fences are 6 foot high – if you think your dog can jump the fences then please keep them on lead.


Weather
We are based in Cumbria which is notoriously rainy. Whilst we walk our dogs happily in all weathers, we understand some owners might not want to use the field if it is raining. There is a 24 hour cancellation policy so please keep a close eye on the weather forecast in the preceding days to your booking.


Dog walkers and trainers
All dog walkers and dog trainers must have their own insurance in place to use the field with clients or clients’ dogs.
We do not permit any aversive training methods being used at our field.
Please contact us to find out more if you wish to use the field with your clients: hello@wellyandtails.co.uk


Cancelling your booking
You may cancel or rearrange your field hire booking at any time up to 24 hours before the start time of your session by amending your booking on our website or by contacting us at hello@wellyandtails.co.uk.

After 24 hours, we are unable to refund your booking if you choose to cancel or rearrange.

Contact Us
If you wish to contact us, please send an email to hello@wellyandtails.co.uk


Socials and Group Sessions
During social and group sessions, owners are responsible for their own dogs. Whilst we are present at the session, it is not our responsibility to monitor your dogs – this is the responsibility of each owner for safety reasons.
Only friendly, sociable dogs can attend our socials and group sessions. Any dogs exhibiting any over-aroused or aggressive behaviour may be asked to leave for the safety of all other dogs.